Home delivery

Our solution for your individual delivery to end customers.

Home Delivery is our convenient solution for last-mile deliveries to your customers. Whether pieces of furniture, refrigerators (home appliances), TV sets (consumer electronics) or fitness equipment – Gebrüder Weiss delivers all consignments precisely to the place where your customers need them.

We guarantee to end customers individual delivery within three delivery time slots, including a notification call 30 minutes before delivery, as well as professional service on site. The special benefit: within the scope of our 2-man handling service, we will also unpack, connect and assemble/install the devices. For more details, please see our folder and the following services.

Important note: In the current COVID19 situation we carry a completely special responsibility opposite our employees, the carriers and above all you as our customers. Due to the distance and hygiene rules, the delivery to the place of use, installation and connection service is currently not possible in Austria and Hungary. We thank you for your understanding.

Delivery time and date reliability is an absolute must for us.
Manfred Kemptner, Area Manager, Finance & Logistics Management
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Overview of the services we offer

Procurement

● Timely collection from the manufacturer,
dealer or central warehouse
● Release of order details for load planning
● Safe and quick loading by experienced staff
● Cross-docking

Notification

● Scheduling of individual delivery times
to be notified via text message, the Web or a phone
call
● 3 standard delivery and collection time slots
● Text message reminder on the day of delivery
● Phone call 30 min. before arrival
● Track & Trace

Distribution

● Delivery to private households (B2C) all over
Austria
● Home appliances, consumer electronics, furniture,
fitness equipment, other goods > 30 kg that are
packed for transport and can be tilted
● Average time until delivery to end customer:
within 2 business days
● Delivery after hours and on Saturdays in
defined ZIP code areas
● Express service (24h)

Assembly

● Unpacking and connecting equipment
● Installation of built-in devices and
assembly of furniture
● Individually trained staff

Waste disposal

● Professional disassembly and collection of
waste equipment
● Proper disposal by licensed companies
● Collection and recycling of the packaging
material of new products

Returns management

● Return transport from customer (optional provision
of loan devices)
● Unpacking of the consignment and disposal
of packaging material
● Checking of returned goods based on specified
criteria
● Packing and labeling of salable returned goods
● Inventory entry