Technical Support – Content Management – Sales Service: Together with selected partners, we make sure that your sales platform works perfectly and that your customers have an additional, competent point of contact whenever they need it.
Web shop management
We don't simply offer our know-how to our clients when conceptualising and realising the eCommerce solution – we stay by your side when it is up and running. Our experts take care of the technical support and maintenance of your web shop, professionally and competently. Because: what good is having the best shop if your customers' shopping experience is disrupted by technical issues?
In addition to the technical component, professional content management of text and images is included in the webhosting services for your retail platform. Decide for yourself whether our online experts should take over the content management side of things or whether you want them to train your staff to do it. We can adapt entirely to meet your individual requirements.
The Gebrüder Weiss eCommerce services include extensive support in terms of customer communication. When the end-customer is placing an order in the web shop, we offer you additional options regarding accepting and logging customer orders. By phone, e-mail or via online chat: anyone making purchases in your web shop will receive a professional service from us – in your name, of course.
Aside from ordering, our eCommerce package offers additional services such as product information, ordering, shipping or after-sales service. Our call centre experts work professionally to support our multimedia contact facilities (e-mail, telephone, chat, call back button and contact form). And they are available throughout the shopping experience.