Successful Service Offensive

Hand in hand
tectraxx steps in right after Universal or Otto Versand receives an order for electrical appliances or consumer electronics. Unito headquarters promptly forwards the information – and as of that moment, the logistics partner handles all the rest: pickup from the warehouse in Bergheim/Salzburg, distribution throughout all of Austria, scheduling delivery times with the customer, the actual delivery, set up of the equipment, functionality check and operational start-up, removal of old equipment, returns handling, repair logistics and even old equipment disposal/recycling.

Economical efficiency
Working together with Unito represented a challenge even for the experienced tectraxx logisticians. ”Up to that point, we had never taken on a project of this magnitude,” notes Bernhard Mandl, the business unit’s director. Elements within the tectraxx structure had to be tweaked in order to be able to additionally process the repair orders of the two catalogue companies which also come up. Following a successful test run over the summer months, full-scale operations started in September. ”tectraxx’s services and philosophy mesh 100 percent with ours,” delights Hans-Jürgen Wester. ”Not only that, but tectraxx can also provide these services more efficiently and thus more economically.” Periodic quality circles will moreover provide a joint review and refinement of the services.

The Gebrüder Weiss organisation
The Gebrüder Weiss organisation, headquartered in Lauterach (Vorarlberg), has a total of nearly 3,900 employees at 134 locations around the world. The logistics company recorded sales of 789 million Euro in fiscal year 2005.

Unito Group
Unito Versand & Dienstleistungen GmbH was created from the 2003 merger of the two Universal and Otto Versand companies. Today, Unito employs close to 1,200 people between both its Salzburg and Graz locations.